Frequently Asked Questions

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Audit Defence and fee-based support services are excluded. This guarantee cannot be combined with the TurboTax Satisfaction Guarantee. Many users of the software expect that the first step in the process is importing data from the previous years return. If you don’t have access to the old data you will have to re-enter addresses, SSNs, and employer information.

If you’re not satisfied, return it to Intuit within 60 days of purchase with your dated receipt for a full refund. Separate fees apply if you choose to pay with your federal refund. Paying with your federal refund is not required for the Refund Advance loan. Whatever your tax situation, TurboTax has a solution that’s perfect for your 2020 tax return.

Update Your Address Quickly And Easily Online

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Intuit, QuickBooks, QB, TurboTax, and Mint are registered trademarks of Intuit, Inc. Terms and conditions, features, support, pricing and service options subject to change without notice. Intuit, QuickBooks, QB, TurboTax, ProConnect, and Mint are registered trademarks of Intuit Inc. File taxes electronically (e-file) and receive email confirmation from the IRS once your online tax return has been accepted. Then, easily track your tax return to see when your refund will hit your bank account. Terms, conditions, features, support, pricing and service options subject to change without notice. In order to Netfile properly, your address on file with CRA must match the address on your tax return.

This offer is available until February 8, 2021, or until available funds have been exhausted, whichever comes first. Availability subject turbotax login to change without further notice. Turbo, Intuit, QuickBooks, QB, TurboTax, ProConnect, and Mint are registered trademarks of Intuit Inc.

Sometimes they need to go back more than one year. For one job as federal contractor I needed to provide my AGI for the previous 5 years, which was easy to do with the PDFs. For another position before the affordable care act, I needed to submit several years of tax forms to prove that they were my dependents. Stack Exchange network consists of 176 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers.

turbotax sign in to my account

Does it mean that you can’t access your account at all? You can still recover your Turbo Tax account even when you forget your password or user ID.

Instead of phoning or submitting forms to the CRA, update your address instantly online. Satisfaction Guaranteed — or you don’t pay. You may use TurboTax Online without charge up to the point you decide to print or electronically file your tax return. Printing retained earnings balance sheet or electronically filing your return reflects your satisfaction with TurboTax Online, at which time you will be required to pay or register for the product. Refund Advance is a loan based upon your anticipated refund and is not the refund itself.

Ideally, accessing your TurboTax account shouldn’t be any difficult as long as you have your user ID and the correct password. All you have to do is to key in the right user Id and the correct password, and you will be directed to your profile. Log in or register with the same sign-in information you use for other online services . Ask questions, get answers, and join our large community of tax professionals. If you’re not satisfied, return it within 60 days of shipment with your dated receipt for a full refund (excluding shipping & handling).

All of which takes time, and there is a risk of typos. If you have no need for the information locked in the account, then creating a new account has little impact on you. But if the only copy of the previous years tax return is in that account then abandoning it is more problematic.

Importing last year’s return is a helpful feature, but is still not a deal breaker, even if they don’t have another copy. In most cases, you don’t really need much info from the previous year’s return that you can’t find in other ways. Probably the main thing would just be the amount of your previous year’s state refund which you could probably find by inspecting bank statements. Having at least a PDF of the stuff you submitted, and the other worksheets, can be useful if you need to show proof of income for financial aid or a home mortgage.

turbotax sign in to my account

Why have you added security questions to the sign-in process? The Government of Canada takes privacy and security very seriously. This additional step helps validate your identity when you login to GC systems. Register with GCKey Use GCKey to access multiple Government of Canada online services.

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If you are having trouble logging into your TurboTax advantage account, click on the “I forgot my account password or User ID” link What is bookkeeping at the login page then follow the onscreen instructions. You will be guided on how to recover your TurboTax Advantage account.

Whatever Your Tax Situation, Turbotax Has A Solution That’s Perfect For Your 2020 Tax Return

If you can no longer access your primary email address and you are unable to access your TurboTax account, make sure that you fill out this online account recovery request form for further assistance. Once you regain access to your account make sure that you include or update your phone number to boost your account security and also make the process of account recover quite easy. If you follow the on-screen instructions properly and you are still unable to recover your account successfully, be sure to select the “Try Something Else” on the Account Recovery Page. The system will ask you a wide range of questions to verify your identity. If you answer all the questions correctly, you will automatically gain access to your account. If you have forgotten your TurboTax online user ID or password, follow these simple steps to recover your account in a few minutes. But, what are you supposed to do in case you forget your user ID or password?

You can reach our Registration and Authentication call centre at to obtain assistance and unlock your account. Our contact centre is experiencing a high level of calls, which may lead to longer than usual wait times. What happens if I get the answers wrong? You get three attempts at answering the questions.

  • Turbo, Intuit, QuickBooks, QB, TurboTax, ProConnect, and Mint are registered trademarks of Intuit Inc.
  • Availability subject to change without further notice.
  • Your virtual card expires in four years or upon activating your physical Turbo® Visa® Debit Card.
  • Use your virtual card until you activate your physical Turbo® Visa® Debit Card, which will arrive in 5 to 10 business days of IRS acceptance and loan approval.
  • This offer is available until February 8, 2021, or until available funds have been exhausted, whichever comes first.

My Account For Individuals

To apply for the Refund Advance, you must file your taxes with TurboTax. Availability of the Refund Advance is subject to satisfaction of identity verification, certain security requirements, eligibility criteria, and underwriting standards. If you get a larger refund or smaller tax due from another tax preparation https://www.bookstime.com/ method, we’ll refund the amount paid for our software. TurboTax Free customers are entitled to a payment of $9.99. Claims must be submitted within sixty days of your TurboTax filing date, no later than May 31, 2021 (TurboTax Home & Business and TurboTax 20 Returns no later than July 15, 2021).

If you are unsuccessful, your account will be locked. Register with your bank Use your online banking sign in information (Sign-in Partner). Sign in to your eBay account for a personalized shopping experience and access to My eBay. You can track buying and selling activities, items on your Watchlist, and your favorite sellers and searches. If you can’t sign in and believe your account may have been compromised, our article on getting help with a hacked account will guide you through your next steps. Enter the password for your Apple account and then select the arrow. Enter the phone number or email address associated with your Facebook account and your password.

You can sign in using your email or username, or with Facebook, Google, or Apple, if you’ve linked your accounts. After you’ve registered with eBay, you should sign in to your account whenever you’re looking to buy, What is bookkeeping sell, or just browse. Once you’re signed in, we can personalize your shopping experience and show you items you might like based on your interests. eTax.com will begin processing 2020 returns in early January 2021.

You’ll also need to be signed in to exchange messages with other eBay members. With more than 20 years’ experience helping Canadians turbotax file their taxes confidently and get all the money they deserve, TurboTax products, including TurboTax Free, are available at

Terms and conditions, features, support, pricing, and service options subject to change without notice. Thanks, I’ll definitely look into this.

Use your virtual card until you activate your physical Turbo® Visa® Debit Card, which will arrive in 5 to 10 business days of IRS acceptance and loan approval. Your virtual card expires in four years or upon activating your physical Turbo® Visa® Debit Card.

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